We gladly accepts returns of unopened and undamaged, or defective items purchased on our website for a refund or exchange within 14 days of original purchase.
For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON-RETURNABLE: e-liquids, open cartridges, and replacement coils.
If a non-defective item is opened or damaged, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below. If you have any questions about our products, please contact us by email at firstname.lastname@example.org before placing an order. Refund may be issued back to the original method of payment (Credit card, debit card, etc.).
Please see our FAQ page before assuming an item is defective; you may find your answer there. Our products may require maintenance or minor adjustments, but this does not mean that the product is defective.
14-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at email@example.com with a description of the problem along with your order number (listed on the upper right corner of your receipt) by the allotted time listed below. If the issue cannot be resolved by email, we will send you instructions on how to mail the item back for replacement along with a merchandise return authorization (RMA) number. Replacements will only ship after we can confirm the return shipment of the defective item. “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from delivery. “14-Day Warranty” claims must be reported to us within 14 days from delivery.
Once you receive your merchandise return authorization (RMA) number, you have 5 days to postmark your package. We will only replace defective items with working items of the same model.
Customers are responsible for all costs of shipping items back to us, and we cover the cost of shipping replacements to the customer. Shipping costs incurred are non-refundable. All replacement/repaired products will ship via USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.
Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.
Items not covered under our 14-day warranty: Cartridges, coils, e-Liquid and clearance items.
Scratches and discoloration are considered normal wear and tear and are not under warranty.
Order Cancellation Policy
Please submit any cancellation requests via email to firstname.lastname@example.org. Once the order ships, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.